2. Shipping and Returns

Christmas 2018 Shipping Dates

Royal Mail latest recommended posting dates for all services to UK addresses

Standard UK Delivery

  • Tuesday 18th December
  • Order must be placed by 10.30am
  • Standard delivery takes 2 - 3 working days.

Express Delivery

  • Thursday 20th December
  • Order must be placed by 10.30am
  • Sent via 24 Parcel Force or 24 Royal Mail Tracked

International Delivery

  • Europe, USA & Canada -  Friday 14th December
  • Australia - Monday 10th December
  • Order must be placed by 10.30am
  • Sent via Royal Mail International Tracked and Signed

UK Delivery

We aim to despatch all orders within 24 hours of being received (Monday - Friday).

Standard Delivery

  • £2.75. Orders over £50 FREE.
  • Sent via 2nd Class or Royal Mail Tracked 48.
  • Standard delivery takes 2 - 3 working days.

Express Delivery

  • £6.95
  • Sent via Royal Mail Tracked 24.
  • Orders placed before noon will be shipped the same day.

International Orders

We're excited about our international customers and have tried to offer the most reasonable shipping rates possible. In the shopping cart you'll be able to select your country and view the options available to you, if your country is not available please contact us. Please note we are not responsible for any customs fees or duties incurred on international shipments as these are the responsibility of the purchaser. Overseas items are sent via Royal Mail's overseas services.

All orders are sent via International Tracked & Signed. Delivery within Europe usually takes 3-5 working days and worldwide within 5-7 working days.

Can I exchange or return an item?

We really hope you love your MAiK products, but if, for any reason, you would like to return your order, you can send it back to us within 28 days for a full refund or exchange. If 28 days have gone by since you received your purchase, unfortunately, we can’t offer you a refund or exchange.

        • Please let us know that you are returning your order via email: info@maiklondon.com
        • Please return your item, securely wrapped and packaged, with the dispatch note - please let us know what items you would like to return and why.
        • The label on your despatch note has the return address but the customer must pay for the return postage.
        • For online orders please return to: MAiK c/o Commands, Unit 9, Bleasdale Court, Clydebank, G81 2LE
        • We do not accept or process returns that are sent to our studio address in Edinburgh.

All items including their original packaging must be returned “as new” in a saleable condition. For all returns and refunds please obtain a proof of postage certificate from your Post Office as we cannot refund products damaged or lost in transit. We recommend sending your unwanted items back via recorded delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

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